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Consumer Rights Protection Department

Consumer Protection Division of
National Bank of Tajikistan


Отдела защиты прав потребителей


Established Advisory council of Central banks on consumer protection

On November 12-13, 2015 constituent meeting of the Advisory council of the Central (National) banks on consumer protection has taken place in Astana by the initiative of the Central Bank of the Republic of Kazakhstan. During this meeting representatives of the central (national) banks of the Republic Kazakhstan, Russia, Belarus, Kyrgyzstan and Tajikistan have participated. Mrs. Rukmina Safarova, Head of Consumer Protection of Banking Services Division represented the National Bank of Tajikistan at this meeting.

Participants of constituent meeting after election of the Chairman and Deputy Chairman of the Advisory council of the central (national) banks on consumer protection of financial services and carrying out of other organizational issues have started studying of experience of new council members. In this regard, they analyzed concrete examples of various models of consumer protection of the financial services applied in the above mentioned countries.     

During meeting, participants have made interesting presentation and exchanged views concerning consumer protection of financial services and accepted necessary measures in solution of problem credits and increase of financial literacy of the population.

In final part of meeting, participants suggested further teamwork on actual professional issues and regularly to communicate regarding accepted actions.


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