Division- Protector of banking services customer rights

Protection of financial services customer’s rights with lowering of poorness, supporting access of population to banking system services and growth of small and medium enterprises is one of priority issues of the Republic of Tajikistan.

It is necessary to notice that by suggestion of the National Bank of Tajikistan the World Bank comprehensively has learned and analyzed the situation with financial literacy and consumer protection of financial services in the Republic of Tajikistan. The analysis of international financial institutions have shown that a low level of financial literacy of population and absence of special structure for consumer protection of financial services are as factors which can interfere in the further growth of banking system.

With the mentioned factors and for the purpose of growth of population’s trust to banking system and settlement of disputes of both sides (credit institutions and clients) on the basis and analysis of experience of developed countries with supporting of the Government of the Republic of Tajikistan in the RTs’ Law «On National Bank of Tajikistan» №1574 dd. from July 26, 2014 it was made amendments and additions approved by Majlisi Namoyandagon Majlisi Oli of the Republic of Tajikistan.

At the same time, the separate structural subdivision Consumer Rights Protection Division has started to function in the structure of the National Bank of Tajikistan for realization of Consumer Rights Protection Division on September 1 of current year.

Therefore, we inform consumers of financial services, in case of any disadvantages of banking services can send their complaints to the given division of the National Bank of Tajikistan by e-mail which is indicated on site of National Bank of Tajikistan “allomushtari@nbt.tj. The specialists of Consumer Rights Protection Division according to requirements of Law will make all efforts for decision of demands and complaints of clients of banking system.

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